Legal Information

Impressum

the heArt center e.U.

Asena Boyadzhieva

Pasettistraße 64/1/4

1200 Wien

Österreich

Kontakt

+43/654 2804012

asena@theheartcenter.at

Photos: i.a. three and half, Patrick Beelaert, pexels, AI-generated

Copyright: All content, including text, images, and materials, is protected by copyright. You may view, share, and reference this content for personal, non-commercial purposes only. Any other use, reproduction, or distribution requires written permission from the heArt center e.U..

General Terms and Conditions (GTC)
Version: November 25, 2025

1. Scope
1.1 These General Terms and Conditions (“GTC”) govern all contracts between the heArt Center e.U. (“Provider”) and participants or clients (“Client”) regarding trainings, workshops, retreats, one-on-one sessions, and other services in the fields of somatics and embodiment (“Services”).
1.2 Any conflicting terms of the Client shall only apply if the Provider expressly agrees in writing.
1.3 These GTC apply to both B2C and B2B transactions unless otherwise agreed in writing.

2. Contract Formation
2.1 Offers by the Provider are non-binding unless otherwise stated.
2.2 A contract is concluded when the Provider confirms the Client’s prior registration or booking, submitted via email, online form, or another agreed written format.
2.3 The Provider reserves the right to decline participants without giving reasons.

3. Description of Services
3.1 The Provider delivers the agreed Services (training, workshop, retreat, one-on-one session) as described in the relevant offer.
3.2 The Provider is not a therapist, medical professional, psychologist, or licensed counselor. Services are non-therapeutic and do not constitute medical, psychological, or psychotherapeutic treatment.
3.3 Clients must inform the Provider of any relevant physical, health, or psychological limitations prior to participation to allow for necessary adjustments.

4. Prices & Payment Terms
4.1 Prices are stated net, as indicated in the offer.
4.2 Payment terms are specified in the offer or booking confirmation (e.g., deposit and remaining balance). In case of late payment, the Provider may suspend services or withdraw from the contract.
4.3 Any additional costs (e.g., travel, accommodation, materials) are borne by the Client unless otherwise agreed in writing.

5. Cancellation / Withdrawal / Rescheduling
5.1 Cancellations by the Client must be submitted in writing.
5.2 Refunds & deadlines (standard policy):

• Up to 15 days before the workshop/course: 50% of the total fee or minimum €50 processing fee.

• Less than 15 days before: no refund or credit possible.

• Substitutions are allowed; the substitute’s details (first name, last name, email, phone) must be provided before the event.

• Private sessions are fully charged unless canceled at least 48 hours in advance; substitutions are allowed.

5.3 The Provider may cancel or reschedule services due to reasons beyond their control (e.g., force majeure, minimum participant numbers not met). In such cases, Clients are entitled to participate in an alternative date or receive a refund. Further claims (e.g., travel or accommodation costs) are excluded.
5.4 Rescheduling to another date is possible up to [e.g., 30 days] before the service, subject to a possible rescheduling fee if specified in the offer.

6. Client Obligations
6.1 Clients agree to follow the requirements of the booked service (e.g., attending scheduled sessions, following instructions, preparation).
6.2 Clients confirm they are physically, emotionally, and psychologically able to participate and inform the Provider of relevant limitations in advance.
6.3 Clients acknowledge responsibility for applying practices independently; the Provider does not guarantee specific outcomes.

7. Confidentiality & Media
7.1 Both Provider and Clients agree to keep personal and sensitive information shared during Services confidential. Absolute confidentiality cannot be guaranteed.
7.2 Photos, videos, or other media by the Provider are taken only with explicit consent (internal use vs. marketing) and may be revoked.

8. Intellectual Property
8.1 All materials provided by the Provider (handouts, videos, recordings, presentations) remain the Provider’s intellectual property.
8.2 Clients are granted a personal, non-transferable right to use materials. Any other use (sharing, resale, third-party training) is prohibited without written consent.

9. Liability & Disclaimer
9.1 Services are provided with due care, but the Provider does not guarantee specific results.
9.2 To the extent permitted by Austrian law, liability is limited to the amount paid by the Client. Claims for indirect or consequential damages are excluded except in cases of intent or gross negligence.
9.3 Clients acknowledge inherent risks in body- and movement-based practices (e.g., injury, muscle soreness, emotional reactions) and accept responsibility.

10. Right of Withdrawal
10.1 Consumer rights are governed by Austrian Consumer Protection Law (KSchG) and relevant distance/onsite sales laws. For services with fixed event dates, the statutory right of withdrawal may be excluded if the event occurs within 14 days of contract conclusion.
10.2 Specific withdrawal information is provided with the offer or booking confirmation.

11. Data Protection
11.1 The Provider processes personal data in compliance with applicable data protection laws (GDPR, DSG). Details are provided in a separate privacy policy.
11.2 By concluding the contract, Clients consent to the processing of their data for contract execution and service provision.

12. Final Provisions
12.1 These GTC are governed by Austrian law. Place of performance and jurisdiction, where permissible, is Vienna, Austria.
12.2 Should any provision be invalid, the remaining provisions remain effective. The invalid provision is replaced with a legally valid provision closest to its economic purpose.
12.3 Amendments or additions require written form.
12.4 Waiver of rights under these GTC does not constitute a waiver of future rights.

General Terms & Conditions

Terms and Conditions (Website)

Welcome to the heArt center!

These terms and conditions outline the rules and regulations for the use of the heArt center e.U. 's Website, located at https://theheartcenter.at.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use the heArt center if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing the heArt center, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, the heArt center e.U. and/or its licensors own the intellectual property rights for all material on the heArt center. All intellectual property rights are reserved. You may access this from the heArt center for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from the heArt center

• Sell, rent, or sub-license material from the heArt center

• Reproduce, duplicate or copy material from the heArt center

• Redistribute content from the heArt center

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. the heArt center e.U. does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of the heArt center e.U. , its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, the heArt center e.U. shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

the heArt center e.U. reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant the heArt center e.U. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of the heArt center e.U. ; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to the heArt center e.U. . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of the heArt center e.U. 's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy

the heArt center website is owned by the heArt center e.U., which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by the heArt center, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the heArt center website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the the heArt center, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via asena.boyadzhieva@outlook.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to asena@theheartcenter.at.